An Invitation Link Does Not Work
What to check when a staff invitation is expired, already used, cancelled, or opened under the wrong account.
Published October 16, 2026
An AXB shop invitation is tied to a specific email address and can only be used while the invitation is valid.
Wrong account
If you are signed in with a different email address from the invitation, AXB will not add that account to the shop.
Sign out and use the email address that was invited.
Expired invitation
Invitation links expire.
Ask the shop Owner or Admin to create a New link. The replacement link becomes the valid invitation.
Already used
Invitation links are single-use.
Once an invitation has been accepted, reopening the same link will not add another membership.
Cancelled invitation
A cancelled invitation cannot be accepted.
Ask the shop to send a new invitation.
Existing AXB account
If you already have an AXB account with the invited email, sign in with that existing account rather than creating a duplicate one.