Support topic

Troubleshooting

Resolve common AXB Tech issues and learn what to check when something is not working.

Bench Assistant Chat or Notes Are Disabled
Check whether the Bench Session is on break when Bench Assistant controls are unavailable.
Dictation Is Unavailable or Stops Working
What to check when the microphone button for browser dictation is missing, disabled, or unreliable.
I Can See Voice Captions but Hear No Assistant Audio
Check the Sound control when realtime Voice is working but assistant replies are silent.
An Invitation Link Does Not Work
What to check when a staff invitation is expired, already used, cancelled, or opened under the wrong account.