How it works

One repair. One connected story.

From the first customer conversation to the permanent instrument history, AXB:Bench follows the work—not the other way around.

Built for Guitar Shops by Guitar Techs.

The customer arrives

Every repair starts with a conversation. Keep the customer, instrument, and concerns together from the first visit.

Conversational Intake captures the customer’s story and gives the work order a useful starting point.

Document the instrument’s condition. Record what you find and identify the work ahead.

Let the repair record develop alongside the repair itself, with hands-free voice capture and the Bench Assistant close at hand.

Preserve the numbers, observations, and visual details in the context of the job—not in scattered notes.

Check the completed work and document the instrument’s final condition before it leaves the shop.

Bring the repair story back to the customer. Keep the completed work connected through updates and the Customer Portal.

The repair is finished. The knowledge stays. Build a record the shop can return to the next time the instrument comes in.

A better day at the bench