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AXB Tech

Product notes

The workbench keeps moving.

What’s added, improved, and fixed in AXB Tech:Bench, newest first.

Shop Settings, Feedback & Pilot Polish

Shop management, user profiles, feedback tools, voice controls, and data-safety improvements rounded out the pilot experience.

Added

  • Shop Settings for general shop information, staff management, feature controls, and credit visibility.
  • My Profile with first name, last name, and optional display username.
  • In-app product feedback capture for pilot users.
  • +1 more

Improved

  • Added shop credit status visibility inside Shop Settings without exposing internal provider-cost details.
  • Added safer client deletion and duplicate-record protections.
  • Expanded platform support for helping pilot shops without changing normal shop membership behavior.
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Pilot Administration, Credits & Intake Files

Platform administration, shop credit controls, and expanded Intake tools prepared AXB Tech for live pilot shops.

Added

  • Platform administration foundation for provisioning and managing pilot shops.
  • Per-shop AXB credit allocations, warning thresholds, and hard-stop controls.
  • Edit controls on Intake review cards before a client, instrument, or work order is confirmed.
  • +1 more

Improved

  • Expanded owner-invitation and tenant-provisioning flow for new pilot shops.
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Final Inspection & Session Architecture

Final Inspection and expanded session handling strengthened the repair closeout and documentation workflow.

Added

  • Final Inspection workflow with an 11-item guitar inspection checklist.
  • Pass, N/A, notes, pending-item counts, and inspection history for closeout checks.
  • Expanded session architecture to preserve more repair and Intake activity over time.

Improved

  • Expanded Final Inspection state so technicians can see what remains before closeout.
  • Improved Intake capture and repair-session continuity.

Fixed

  • Improved voice sound-state persistence.
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Shop Knowledge, Knowledge Assistant & Attachments

AXB gained reusable shop knowledge tools and a unified attachment system for richer repair history.

Added

  • Knowledge Capture for promoting reusable repair know-how from shop records into approved Shop Knowledge.
  • Knowledge categories, tags, provenance, and title suggestions.
  • Knowledge Assistant with Ask Knowledge and Create Article workflows.
  • +2 more

Improved

  • Kept approved Shop Knowledge distinct from one-off repair history so reusable procedures stay intentional.
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Clients & Instruments Workspace

Client and instrument records became a stronger long-term service-history workspace instead of living only inside individual work orders.

Added

  • Expanded Clients into a customer-and-instrument workspace with connected service history.
  • Persistent instrument records with make, model, serial number, finish, attributes, notes, and history.
  • Quick creation of instruments and work orders from the client workspace.

Improved

  • Separated active work from completed and closed history for easier client review.
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Shop Assistant, Intake & Bench Workflow

A major workflow release added shop-wide assistance, guided Intake, improved Bench Sessions, dictation, and usage tracking.

Added

  • Shop Assistant for searching and working across shop-wide customers, instruments, work orders, repair history, and Knowledge.
  • Guided Intake Mode for turning a customer conversation into organized client, instrument, and work-order records.
  • Controlled review-and-confirm actions for supported Shop Assistant record changes.
  • +3 more

Improved

  • Polished the Bench Session workflow and work-order layout.
  • Expanded operational statuses, including In Progress, On the Bench, Waiting for Parts, and On Hold.
  • Added faster Dashboard sorting, filtering, and visual order cards.

Fixed

  • Resolved a Shop Assistant voice tool-chain loop.
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Staff Invitations & Customer Repair Progress

Private-beta onboarding and customer-facing repair progress became part of the core workflow.

Added

  • Staff invitation flow for bringing additional users into a shop.
  • Customer-facing repair progress display in the Customer Portal.

Improved

  • Added AXB branding to the application header and sign-in experience.
  • Strengthened invitation validation and account-handling behavior.
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Multi-Shop Foundation & Interface Refresh

Early SaaS foundations and a major visual pass prepared AXB Tech for multiple independent shops.

Added

  • Shop-scoped application foundation for running multiple independent shops on the AXB platform.

Improved

  • Strengthened shop isolation and authentication behavior for multi-shop use.
  • Introduced the graphite dark theme, refined light theme, and emerald interface accents.
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AXB Tech:Bench Foundation

The first private-beta foundation for AXB Tech:Bench, including connected repair records, Bench Sessions, and the customer-facing repair portal.

Added

  • Core AXB Tech:Bench application shell with Dashboard, Orders, Clients, and connected repair records.
  • Bench Sessions for documenting separate periods of hands-on repair work.
  • Saved Bench Assistant voice transcripts as part of the repair record.
  • +2 more

Improved

  • Reorganized bench work around persistent sessions rather than a single static repair record.

Fixed

  • Improved reliability of voice transcript saving.
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