Support topic

FAQ

Quick answers to common questions about AXB:Bench.

What Is the Difference Between Shop Assistant and Bench Assistant?
Use Shop Assistant for shop-wide work and Bench Assistant for one active repair.
Does the Assistant Change Shop Records Automatically?
Learn when AXB requires a review and confirmation before an assistant can change a shop record.
Can One AXB Account Belong to More Than One Shop?
Use one AXB Tech account across multiple shops without combining their data.
What Is the Difference Between Realtime Voice and Dictation?
Choose between a live assistant conversation and simple speech-to-editable-text.
Does Ending a Bench Session Close the Work Order?
A Bench Session and a work order have separate lifecycles.