Welcome to AXB Tech:Bench

AXB Tech:Bench is built around the way a repair moves through a real guitar shop.

Instead of treating a repair as one static ticket, AXB keeps the client, instrument, work order, intake, bench work, files, inspection, and history connected.

The basic repair flow

A typical repair moves through AXB like this:

1. Client and instrument — Find an existing customer and instrument, or create new records.
2. Intake — Capture what the customer reports and what work is being requested.
3. Work order — Organize the repair into Known Issues / Symptoms, Scope of Work, services, notes, status, and other job information.
4. Bench Sessions — Start a session when hands-on work begins. Record measurements, findings, work performed, photos, notes, chat, or voice conversation as the repair happens.
5. Session history — End a session and optionally create a summary. Start another session later if the job requires more work.
6. Final Inspection — Check the instrument before closeout.
7. Customer handoff — Update the work-order status and share approved information through the Customer Portal when your shop uses it.

The main areas of AXB

• Dashboard — An at-a-glance view of active shop work and open sessions.
• Orders — Repair and service work orders.
• Clients — Customer records and the instruments connected to them.
• Shop Assistant — A shop-wide assistant for finding records, working with shop information, and starting Intake.
• Bench Assistant — A repair-specific assistant inside a Bench Session.
• Knowledge Library — Your shop's approved, reusable repair knowledge.

A useful rule to remember

Shop Assistant knows your shop. Bench Assistant knows this repair.

Use Shop Assistant when you need to work across customers, instruments, work orders, or shop knowledge. Use Bench Assistant when you are actively working inside one repair.

AXB is designed so useful information can be captured when it happens instead of reconstructed later from memory.