How Clients, Instruments, Work Orders, and Sessions Fit Together

AXB Tech keeps different kinds of information in separate records so that repair history stays useful over time.

Client

The Client is the customer record.

A client can have multiple instruments and multiple work orders over time.

Instrument

The Instrument is a persistent record for the guitar, bass, or other instrument itself.

The instrument can keep its identity and service history across multiple visits instead of being recreated on every repair ticket.

Instrument information can include details such as:

• Make and model
• Instrument type
• Serial number
• Model year
• Finish
• Attributes
• Internal notes
• Photos and files

Work Order

A Work Order represents a specific repair or service visit.

It connects the client and instrument to the work being requested and performed. The work order contains repair-specific information such as:

• Known Issues / Symptoms
• Scope of Work
• Status
• Services and line items
• Internal Notes
• Customer Updates
• Files and photos
• Bench Sessions
• Final Inspection

An instrument can have many work orders over its lifetime.

Bench Session

A Bench Session records one period of hands-on work on a work order.

One repair can have several Bench Sessions. Each session can preserve its own notes, measurements, findings, work performed, transcript, and summary.

This means a technician can work on an instrument, stop, return later, and still have a useful history of what happened during each period of work.

Shop Knowledge

Shop Knowledge is different from repair history.

Repair records describe what happened on specific jobs. Shop Knowledge stores approved information your shop wants to reuse, such as procedures, setup standards, troubleshooting methods, and shop practices.

Useful repair information can be promoted into Knowledge through a review step, but an individual repair does not automatically become a shop-wide rule.