Add Photos and Files to a Repair

Photos and files can become part of the repair record instead of living separately on a phone or computer.

Work Order files

Use the work order's Files area for files that belong to the repair as a whole.

Examples include:

• Intake photos
• Damage documentation
• Wiring diagrams
• Customer-supplied reference files
• Final repair photos

Bench Session files

During a Bench Session, attach photos or files that relate to that period of work.

This is useful for documenting:

• Internal condition after disassembly
• Fret or nut work in progress
• Wiring before and after repair
• Measurement references
• Parts or component condition

The file remains connected to the session history.

Intake files

Intake can accept photos or files before the work order is created.

When the Intake creates the repair records, those files can carry forward to the resulting repair instead of needing to be uploaded again.

Customer visibility

Files are internal unless they are deliberately made customer-visible through the repair's customer-facing controls.

Do not assume that uploading a file automatically exposes it to the customer.