Skip to content
AXB Tech

AXB Tech Changelog

What’s new across AXB Tech.

Release notes across the AXB ecosystem: what’s added, improved, and fixed, newest first.

Release covers: Platform, Bench, Solo

Knowledge Guidance, Instrument IDs & Workflow Improvements

Approved shop knowledge can now guide the Assistants more directly, permanent AXB Instrument IDs establish a foundation for long-term instrument history, and new Boost, sample-data, window, and mobile improvements strengthen everyday shop use.

Added

  • Knowledge-powered Shop & Bench Assistants — approved Knowledge entries can now be designated as Assistant Guidance for Shop, Bench, and Intake. Shop and Bench Assistants can also automatically bring relevant approved Knowledge into conversations, while Bench can directly search and open Knowledge when needed. Applies to: Platform, Bench
  • Permanent AXB Instrument IDs — physical instruments can now receive permanent AXBI-... identities that belong to the instrument itself rather than an individual shop record. This establishes the shared identity layer for long-term instrument history across the growing AXB ecosystem, including AXB:Bench and the upcoming AXB:Solo experience. Applies to: Platform, Bench, Solo
  • Installable Sample Data — shops can now be populated with a realistic fictional dataset including customers, instruments, work orders, sessions, measurements, inspections, tasks, items, and photos. Sample data can later be removed without affecting real shop records. Applies to: Platform, Bench

Improved

  • Boost is now Off / On / Turbo — Bench and Shop Boost use a simpler three-level control with one shared monthly Boost Minutes allowance. Standard Mini voice remains outside the Boost Minutes pool. Applies to: Platform, Bench
  • Expanded Shop Assistant window controls — dragging can now undock and dock Shop Assistant, including on touch devices, while Minimize turns the active Assistant into a movable pill without ending the conversation or call. Applies to: Bench
  • Improved phone readability — small text, labels, and supporting information are easier to read on phone-sized screens while preserving the existing mobile layout. Applies to: Bench

Fixed

  • Work-order shop switching — switching shops while viewing or editing a work order now exits the previous shop’s record correctly instead of leaving the page stuck in an endless loading state. Applies to: Bench
Read release notes
Release covers: Bench

AXB:Bench Identity & Assistant Polish

A cleaner AXB:Bench identity arrives alongside major Bench and Shop Assistant interface improvements for faster, more flexible day-to-day work.

Added

  • Introduced the AXB:Bench product identity under the AXB Tech company brand, with a cleaner Workbench Intelligence wordmark across the app.
  • Shop Assistant can now follow the active shop across pages, use current screen/work-order context, and apply session-scoped Shop Boost when needed.
  • Desktop Shop Assistant can undock into a movable, resizable tool window while keeping the same session and live voice connection.

Improved

  • Bench Assistant is now one unified Chat | Voice panel with a shared conversation timeline, integrated Bench Boost, and persistent same-order context.
  • Bench and Shop Assistant panels can collapse without stopping active work; live Shop voice can minimize to a floating indicator while the user navigates.
  • Shop Assistant mobile layout gives substantially more room to Intake and conversation content, with session switching moved into the compact wrench menu.

Fixed

  • Assistant presentation changes no longer require users to understand separate voice/chat implementation paths; one Assistant keeps the active session context.
Read release notes
Release covers: Bench

Work Order Overhaul & Session Timing

A major work-order release reorganized day-to-day repair operations, added official session timing, and shipped several workflow and platform foundations.

Added

  • Smart Summary surfaces useful saved work-order, session, status, and portal context without making an AI call when the page loads.
  • Work-order status transitions now retain durable history and can carry session/segment context into repair history and session summaries.
  • Official session time tracking adds Active, Break, and Elapsed totals, historical timing, a hideable live timer, and a conservative 12-hour open-session warning.
  • +1 more

Improved

  • The work-order page now uses a Sessions-first operational layout with a collapsible Order Overview / Repair Summary, compact Scope of Work, and improved Client Portal placement.
  • Status editing is separated from the read-only overview—draft changes live in Edit, while an open session keeps immediate operational status access.
  • Bench Assistant model and reasoning controls can be managed independently from Shop Assistant behavior while preserving realtime Spoken Voice as a separate layer.
  • +2 more

Fixed

  • Removed duplicate Start / Resume actions from the work-order workflow; Session Open is informational while the active session surface owns the controls.
Read release notes
Release covers: Bench

POS Foundations, Voice Minutes & Client List

Foundation work toward AXB Tech:Shop checkout, alongside simpler Spoken Voice allowances and a denser client workspace.

Added

  • Initial AXB Tech:Shop POS foundation with shop-scoped sales, sale items, payments, events, and checkout entitlements.
  • Checkout from a Ready work order now creates an independent draft sale while preserving the original repair record.
  • Configurable checkout tax / GET settings, taxable-line controls, fixed or percentage discounts, and authoritative checkout totals.

Improved

  • Replaced the shop-facing credit-style voice allowance with 250 Spoken Voice minutes per month for customer shops; chat and dictation remain unlimited.
  • Clients now default to a compact List view, with dense Name / Phone / Email rows and expandable details; tablet and mobile keep creation actions inside the expanded row.
  • Checkout calculations snapshot tax settings per sale so later shop-setting changes do not silently rewrite an in-progress checkout.

Fixed

  • Voice allowance accounting now meters recorded Spoken Voice time directly instead of estimating usage from token-based credit formulas.
  • POS Stage 1 stops at checkout calculation for now; payment processing, closeout, and receipt history remain intentionally deferred to later stages.
Read release notes
Release covers: Bench

Shop Settings, Feedback & Pilot Polish

Shop management, user profiles, feedback tools, voice controls, and data-safety improvements rounded out the pilot experience.

Added

  • Shop Settings for general shop information, staff management, feature controls, and credit visibility.
  • My Profile with first name, last name, and optional display username.
  • In-app product feedback capture for pilot users.
  • +1 more

Improved

  • Added shop credit status visibility inside Shop Settings without exposing internal provider-cost details.
  • Added safer client deletion and duplicate-record protections.
  • Expanded platform support for helping pilot shops without changing normal shop membership behavior.
Read release notes
Release covers: Bench

Pilot Administration, Credits & Intake Files

Platform administration, shop credit controls, and expanded Intake tools prepared AXB Tech for live pilot shops.

Added

  • Platform administration foundation for provisioning and managing pilot shops.
  • Per-shop AXB credit allocations, warning thresholds, and hard-stop controls.
  • Edit controls on Intake review cards before a client, instrument, or work order is confirmed.
  • +1 more

Improved

  • Expanded owner-invitation and tenant-provisioning flow for new pilot shops.
Read release notes
Release covers: Bench

Final Inspection & Session Architecture

Final Inspection and expanded session handling strengthened the repair closeout and documentation workflow.

Added

  • Final Inspection workflow with an 11-item guitar inspection checklist.
  • Pass, N/A, notes, pending-item counts, and inspection history for closeout checks.
  • Expanded session architecture to preserve more repair and Intake activity over time.

Improved

  • Expanded Final Inspection state so technicians can see what remains before closeout.
  • Improved Intake capture and repair-session continuity.

Fixed

  • Improved voice sound-state persistence.
Read release notes
Release covers: Bench

Shop Knowledge, Knowledge Assistant & Attachments

AXB gained reusable shop knowledge tools and a unified attachment system for richer repair history.

Added

  • Knowledge Capture for promoting reusable repair know-how from shop records into approved Shop Knowledge.
  • Knowledge categories, tags, provenance, and title suggestions.
  • Knowledge Assistant with Ask Knowledge and Create Article workflows.
  • +2 more

Improved

  • Kept approved Shop Knowledge distinct from one-off repair history so reusable procedures stay intentional.
Read release notes
Release covers: Bench

Clients & Instruments Workspace

Client and instrument records became a stronger long-term service-history workspace instead of living only inside individual work orders.

Added

  • Expanded Clients into a customer-and-instrument workspace with connected service history.
  • Persistent instrument records with make, model, serial number, finish, attributes, notes, and history.
  • Quick creation of instruments and work orders from the client workspace.

Improved

  • Separated active work from completed and closed history for easier client review.
Read release notes
Release covers: Bench

Shop Assistant, Intake & Bench Workflow

A major workflow release added shop-wide assistance, guided Intake, improved Bench Sessions, dictation, and usage tracking.

Added

  • Shop Assistant for searching and working across shop-wide customers, instruments, work orders, repair history, and Knowledge.
  • Guided Intake Mode for turning a customer conversation into organized client, instrument, and work-order records.
  • Controlled review-and-confirm actions for supported Shop Assistant record changes.
  • +3 more

Improved

  • Polished the Bench Session workflow and work-order layout.
  • Expanded operational statuses, including In Progress, On the Bench, Waiting for Parts, and On Hold.
  • Added faster Dashboard sorting, filtering, and visual order cards.

Fixed

  • Resolved a Shop Assistant voice tool-chain loop.
Read release notes
Release covers: Bench

Staff Invitations & Customer Repair Progress

Private-beta onboarding and customer-facing repair progress became part of the core workflow.

Added

  • Staff invitation flow for bringing additional users into a shop.
  • Customer-facing repair progress display in the Customer Portal.

Improved

  • Added AXB branding to the application header and sign-in experience.
  • Strengthened invitation validation and account-handling behavior.
Read release notes
Release covers: Bench

Multi-Shop Foundation & Interface Refresh

Early SaaS foundations and a major visual pass prepared AXB Tech for multiple independent shops.

Added

  • Shop-scoped application foundation for running multiple independent shops on the AXB platform.

Improved

  • Strengthened shop isolation and authentication behavior for multi-shop use.
  • Introduced the graphite dark theme, refined light theme, and emerald interface accents.
Read release notes
Release covers: Bench

AXB:Bench Foundation

The first private-beta foundation for AXB:Bench, including connected repair records, Bench Sessions, and the customer-facing repair portal.

Added

  • Core AXB:Bench application shell with Dashboard, Orders, Clients, and connected repair records.
  • Bench Sessions for documenting separate periods of hands-on repair work.
  • Saved Bench Assistant voice transcripts as part of the repair record.
  • +2 more

Improved

  • Reorganized bench work around persistent sessions rather than a single static repair record.

Fixed

  • Improved reliability of voice transcript saving.
Read release notes