What Customers Can See in the Customer Portal

The Customer Portal gives a customer a read-only view of selected repair information without exposing the normal AXB staff application.

Information that can be shown

Depending on what the shop has made customer-visible, the portal can show information such as:

• The customer's instrument
• Repair information
• Repair status
• Approved services
• Customer-visible notes or updates
• Customer-visible photos and files
• Repair progress

The repair progress view can present the job through customer-friendly stages such as:

Received → Evaluating → In Progress → Ready

Information that stays private

Internal shop information remains hidden from the portal.

This includes information such as:

• Internal Notes
• Private technician notes
• Bench Assistant conversations
• Shop Assistant conversations
• Internal-only files
• Information that has not been marked for customer visibility

Why the separation matters

Technicians should be able to document a repair thoroughly without worrying that every internal note will automatically appear to the customer.

Customer visibility is controlled separately from the shop's internal repair record.